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Return Policy


1. Subject to the other provisions of this article and in particular the provisions of the following paragraph, the Customer may revoke the Agreement up to 14 days after the Products have been received by or on behalf of it, without giving reasons. If the Customer has added multiple items to the shopping cart in the Webshop, the right of withdrawal can be invoked with regard to each individual item.
2. The Customer has no right of withdrawal in the case of: the delivery of Products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery; the delivery of Products in respect of which the right of withdrawal is otherwise excluded or does not apply pursuant to Section 6.5.2B of the Dutch Civil Code. These grounds are not relevant to Pokéreus' current product range, but if they do arise in future cases, the relevant ground for exclusion will be explicitly stated in the offer for the relevant Product.
3. The Customer can revoke the Agreement by submitting a request to Pokéreus by using the model withdrawal form offered by Pokéreus, by e-mail or another unambiguous statement. As soon as possible after Pokéreus has been notified of the Customer's intention to revoke the Agreement and if the conditions of this clause are met, Pokéreus will confirm the revocation of the Agreement by email.
4. During the period referred to in paragraph 1, the Products to be returned and their packaging must be handled with care. The Customer may handle and inspect the Products only to the extent necessary to assess the nature and characteristics of the Products. The starting point here is that the Products may only be handled and inspected as they would be allowed in a physical store. Delivered Pokémon cards may therefore not be taken out of the fresh packaging.
5. If the Customer acts contrary to the above, Pokéreus is entitled to charge the Customer a reduction in value in accordance with the provisions of paragraph 1. If the Customer makes use of the right of withdrawal, he will return the Products undamaged, with all accessories supplied and in the return original condition and packaging to Pokéreus.
6. The Customer is liable for any diminished value of the Products resulting from a way of handling the Products that goes beyond what is permitted under paragraph 4. Pokéreus is entitled to charge the Customer for this diminished value, whether or not by offsetting this reduction in value against the payment already received from the Customer. In the case of delivered Pokémon cards, there is in any case a reduction in value if the sealing of the delivered Pokémon cards is broken.
7. The Products in question must be returned within 14 days after the Customer has invoked the right of withdrawal in accordance with paragraph 3.
8. If the Customer makes use of the right of withdrawal, the costs of returning the Products will be borne by the Customer.
9. Pokéreus will pay any payment already received from the Customer with regard to that part of the order that is being returned, minus any reduction in value as referred to in paragraph 6, as soon as possible, but no later than 14 days after the cancellation of the Agreement. refund the Customer, provided that the Products have been returned to Pokéreus, or if the Customer has demonstrated that the Products have actually been returned. If the right of withdrawal is only applied to part of the order, the shipping costs paid by the Customer in the first instance will not be eligible for refund.

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